Returns Policy

Effective Date: June 12th, 2024

1. Overview

At Vendorh.com, we are committed to ensuring your satisfaction with every purchase. This Returns Policy outlines the terms and conditions for returning products purchased through our Site.

2. Eligibility for Returns

Time Frame: Products can be returned within 30 days of the delivery date.

Condition: Products must be unused, in their original condition, and with all original packaging and tags attached.

Non-Returnable Items: Certain items, such as custom-made products, perishable goods, and digital downloads, are not eligible for return.

3. Return Process

Initiate a Return: To initiate a return, contact our customer support team at [contact email] with your order number and reason for the return.

Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return the product.

Shipping: Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.

4. Refunds

Processing Time: Refunds will be processed within 14 days of receiving the returned product.

Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

Restocking Fee: A restocking fee may apply to certain returns, which will be deducted from the refund amount.

5. Exchanges

Eligibility: Exchanges are subject to product availability and can be made for a different size, color, or model of the same product.

Process: To request an exchange, follow the same steps as the return process. Specify the desired replacement product in your request.

6. Damaged or Defective Products

Reporting: If you receive a damaged or defective product, contact our customer support team within 7 days of delivery.

Resolution: We will work with you to resolve the issue, which may include sending a replacement product or issuing a refund.

7. Contact Us

If you have any questions or need assistance with a return, please contact our customer support team at support@vendorh.com